Last updated on 18th June 2018
When you register to bid you will be required to provide your name, telephone number, email and postal address. The information you provide to us is stored on our password-protected computer system. We will take all reasonable steps to protect your information and will not pass it on to anybody. If you purchased goods and require shipping then you will need to set that service up yourself and ensure that the shipper has a copy of your paid invoice, with your details, in order to collect your goods.
Should you choose to pay for your goods by card, all details taken will be processed directly, either at the window or over the telephone, through the Lloyds Cardnet system. Your card details will not be retained by us in any way, and we recommend that you do not send card details by email.
When you bring goods to use for sale we will fill out a receipt with your name, telephone number, email and postal address and put these details on our password-protected computer system. We will take all reasonable steps to protect your information and will not pass it on to anybody. If you require transportation of your goods then, with your agreement, we will need to give the collection address and details to our removals contractor. Please be aware that we may be required by law or regulation to disclose certain details to the relevant authorities.
If you request a valuation from us we will need your name, address and telephone number to process the valuation. If your valuation is for probate we may need to share information with your solicitor or co-executor. Please be aware that we may be required by law or regulation to disclose certain details to the relevant authorities.
How we Use Your Personal Data
By providing us with your personal data you are giving your consent for us to store it for the purposes of processing transactions and providing our services, and for any other purposes which you expressly agree to. You will receive essential, service related, emails and documentation from us. Unless you expressly agree that we may do so, we will never share, sell or rent your email address to any third party and your personal data will only be processed by authorised staff members.
Control and Disclosure
We will never disclose any of your information without your permission unless we are required to do so by law or regulation.
You have the right to ask us not to process your personal data for marketing future sales. You can exercise that right at any time by contacting us at firstname.lastname@example.org (or click on the ‘unsubscribe’ link at the bottom of all our Sale Information emails) so that we can remove you from our mailing list.
Our website is mainly for information, but may contain links to and from other websites and services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
We will normally store your personal data on our system until it is archived if you have not attended a sale for 3 years. If you request it, your details will be removed from that mailing list.
We endeavour to ensure the security of our office system always, but no system that is accessible via the Internet can be considered 100% secure. In the event of any kind of security breach, we would endeavour to react as fast as possible to resolve the problem.
Your right of access can be exercised in accordance with the Access to Information Act.